Pleasing an unhappy dog often comes down to simple things. Taking out a leash. Saying the word, “W-A-L-K.” Bologna. Pleasing unhappy clients, however, can prove more complicated, and even dog pros with the best customer service skills find that they can’t please all the people all the time. Here are a few steps to cut […]
Miscellaneous
Miscellaneous
Handling Seasonal Slowdowns
Ugh, those seasonal ups and downs! Take the holidays, for example. For some of you—trainers in particular—they usually mean heading into a seasonal slowdown. And for others—pet sitters and boarding facilities come to mind—they mean gearing up for a big ride. Then, after the holidays, trainers get the post-holiday calls as dog guardians decide that […]
A Successful Attitude = Success
Attitude is a key component of success. All the old cliches apply: Whether you approach your business goals with a can-do attitude or Eyore’s certainty of doom matters. Whether you view a class with four students as a glass-half-full victory with room for improvement or a glass-half-empty failure will make a difference in how—or whether—you […]
Rebuilding Your Dog Business
Usually this time of year we share tips for getting the new year off to a great start through goal setting, time management and organization, project planning, and the like. This year we’re spending a lot of time thinking about our clients forced to rebuild their businesses (and lives) due to this past year’s natural […]
Reducing Stress
A certain amount of stress or anxiety from time to time is to be expected when owning and running a small business. As a business consultant and coach for dog pros I’ve seen many a dog pro struggle with fears of failure or bite their nails during slow times. But in my experience much of […]