Imagine a job description which read: Seeking a motivated and passionate individual with expertise in marketing, accounting, customer service, web design, operations, management, event planning, coaching and networking. Must also have a thorough understanding of canine and human behavior and be willing to lie awake at 3am pondering training plans. Being a dog professional can […]
Getting Organized
Getting Organized
The Software Your Dog Biz Needs
The world gets more high tech every day, and we dog pros aren’t always the first in the rush to adopt new technology. Learning curves can be time consuming and tech learning curves are their own brand of pain. But there’s a lot of software out there ready to make a powerful difference in how […]
Taming Your To-Do List
Owning a small business is big work. The to-do list extends far beyond the obvious tasks involving taking care of your human and canine clients. First of all, there’s all the admin work that comes along for that ride. Then there’s marketing to get those clients in the first place. And what about all the […]
Saying No to Say Yes: A 5-Point Formula for Saying Yes to What Matters Most
R+ dog pros are good at a lot of things. We’re good at empathy and reading body language. We’re good at training plans. We’re good at situational awareness and leash handling and timing. We’re good at cheerleading. (“What a good dog you are!”) Some of us are blazes with a clicker, and we’re all fast […]
Client Follow Up—How, How Often, and When to Let It Go
You know you should follow up with clients, that it’s part of good customer service. But you worry about intruding, irritating, being perceived as a pest. And now, on top of typical questions about follow up (how, how often, when to stop), there’s the complication of what to do about clients whose services were interrupted […]