You’ll find answers to members’ most commonly asked program-related questions here.
(If you don’t find what you need, Delphi and Deborsha’s email links are waiting at the bottom of the page.)
HUB QUESTIONS
(Top Tip: We recommend bookmarking the URL so your THRIVE! resources are just one click away.)
If you’re experiencing technical issues, please contact the THRIVE! Team using the form at the bottom of this page and we’ll see what we can do to thwart those pesky Tech Gremlins.
You have three ways to THRIVE!:
- Work through the THRIVE! teaching in chronological order, as it has been designed by the dog*biz coaches. To take this path, click on the Topics Library tile on your Hub homepage.
- Use your personalized playlist to jumpstart your progress with the 10 (or so) sessions most relevant to your individual business stage. To take this path, look for the Business Stage Playlist.
- Take a deep dive into whatever topic addresses your biggest need right now. You’ll find all the topics in the Topics Library on your Hub homepage.
Have a specific burning business question? Ask Buddy, the dogbiz bot to fetch you a quick answer! You’ll see his cute little face at the bottom right corner whenever you’re in your Hub. Just click on him, type in your question, and he’ll be off to sniff out a solution.
That’s easy – take this quick Business Stage Quiz and we’ll identify your business stage for you!
We recommend choosing the lower number so that you don’t miss anything that will help get you to the higher stage faster. Trust your Stage Quiz results!
Navigate to the profile icon in the top right hand corner of your Hub, choose ‘Account Settings’ > ‘Profile’ > select your stage from the drop down menu.
You can download them all from the Planners & Organizers tile on the Hub homepage.
You will find session worksheets attached to the session they belong to. Click on the ‘attachments’ tab below the media player.
(Top Tip: You can also find the topic’s Planner attached to Session 1 of each playlist.)
PROGRAM QUESTIONS
The answer to this question will depend on your individual workstyle, your other commitments, and your goals and the speed at which you wish or need to reach them. We see the most success from members who allocate a minimum of 3 hours per week to work on THRIVETIME! and the implementation of ideas.
All members THRIVE! at their own pace. You’ll probably have times when you’re actively involved and others where you need to slow down. That’s fine… that’s life! You have access to the core content when you need it.
(Top Tip: If you’re not sure where to start–or to restart– click the Start Here button on your Hub homepage.
This program has been specifically designed for you to move at your own pace. You can do as much or as little as you wish, depending on your capacity and goals. With the exception of the Essential Extras, your resources will be here for the lifetime of your membership. So take a breath, give yourself some grace, and just do what you can when you can. Every step counts!
(Top Tip: If you’re ready to jump back in we suggest starting with the Quick Wins sessions.)
THRIVE! Pro opens for only a few days each year, in November. We have limited spaces, and Essentials members get first dibs. During the open enrollment period, you can click on the ‘Upgrade to Pro’ button under the drop-down menu on your Hub homepage. At any other time of year, you can join the THRIVE! Waitlist to save your spot.
You may cancel your membership at any time, prior to your monthly or annual billing cycle date, depending on whether you pay monthly or yearly. You will find the ‘Cancel membership’ option under the drop-down menu on your Hub homepage.
No. The Hub– where all the sessions and THRIVE! resources live– is for members only.
ADMIN & BILLING QUESTIONS
If you need to update your email or payment details, please email [email protected].
If you’d like to change your login information for the THRIVE! Hub, you can do that by clicking on your profile icon in the top right hand corner of the Hub homepage.
Still have questions? Just ask!
Send your program-related questions (such as Hub or content guidance), to Delphi, our THRIVE! Member Success Coordinator:
Send your membership-related questions (such as billing or account status) to Deborsha in our front office: